We hope you love your teeone purchase! If you need to return an item, it must be unused, in its original condition, and in its original packaging.
We’re proud to create personalised items that are made uniquely for you. Because these products are customised, they cannot be returned or exchanged for reasons such as a change of mind, wrong size, or ordering errors.
Please note, a small restocking fee of 15% will be deducted from your refund. We do this to keep our service efficient and fair for everyone.
To start a return, reach out to our friendly customer service team with your order number and a brief note about the item(s) you’d like to send back. We’ll get back to you with simple instructions for the return process.
To be eligible for a refund, returns must be received within 30 days of purchase. Once we receive and inspect your return, we’ll send you an update on your refund status. Approved refunds will be processed, and the amount will be credited to your original payment method. Please allow some time for this, as processing varies by payment provider.
If you haven’t seen your refund yet, please first check your bank or credit card statement, as it might still be processing. If it’s taking longer than expected, feel free to reach out to our customer service team—we’re happy to help!
We’re happy to replace items that arrive defective or damaged. If you’d like an exchange for the same item, please contact us for assistance.
Return shipping costs are the responsibility of the customer and are non-refundable. For approved refunds, original shipping costs will not be included.
Please include your order number on the outside of your return packaging and a copy of your delivery note inside to help us process your return faster.
teeone (Returns) 63 Flexspace Cheney Manor Industrial Estate Swindon SN2 2PQTo keep our returns process smooth, we reserve the right to refuse returns or exchanges if items aren’t received in their original condition.
